If you know that you may need treatment, please contact us first. This gives us the chance to check your cover, and to make sure that we can give you our guidance.
You must contact us whenever possible before in-patient or day-case
treatment for pre-authorisation. This means that in accordance to the benefits of your plan, we can confirm to you , and to your hospital that your treatment will be eligible under your plan. This process puts us directly in touch with your hospital, so that we can look after the details while you concentrate on getting well. Section 5 contains all of the rules and information about pre-authorisation.
When you contact us please have your membership number ready. We will ask some or all of the following questions: