Wherever possible, we will follow the instructions given to us in the “Payment details” section of the claim form.
We will only make payments to the provider of the treatment, the principal member of the membership, or the executor or administrator of the principal member’s estate. We will not make payments to anyone else.
We will make payment where possible by electronic transfer or by cheque. Payments made by electronic transfer are quick, secure and convenient. To receive payment by electronic transfer, we need the full bank account, SWIFT code and bank address details and (in Europe only) IBAN number to be provided on the claim form.
Cheques will no longer be valid if they have not been cashed within 6 months. If you have an out-of-date cheque please contact our Call Centre, who will be happy to arrange a replacement.
If we have to make a conversion from one currency to another we will use the exchange rate that applies on either the date on which the invoices were issued or the last date of the treatment, whichever is later.
The exchange rate used will be the average of the buying and selling rates across a wide range of quoted rates by the banks in Malta on the date in question. If the date is not a working day we will use the exchange rate that applies on the last working day before that date.