We are always pleased to hear about any aspect of your membership that you have particularly appreciated, or that you have had problems with. If something does go wrong, we have a simple procedure to ensure your concerns are dealt with as quickly and effectively as possible.
If you have any comments or complaints about the sale and promotion of the Bupa Malta plan, then you should write to:
The Branch Manager
GlobalCapital Health Insurance Agency Ltd
Ta’ Xbiex XBX 1403
If you have comments or complaints about your Bupa Malta cover, the way it has been administered or the way a claim has been adjudicated, then you should contact our Call Centre on 21 342 342.
In the rare event that we cannot settle a complaint regarding your Bupa Malta plan, you may be able to refer your complaint to:
Office of the Arbiter for Financial Services
1st Floor, St Calcedonius Square
Floriana FRN 1530