Making a complaint

10.01 Listening to you

We are always pleased to hear about any aspect of your membership that you have particularly appreciated, or that you have had problems with. If something does go wrong, we have a simple procedure to ensure your concerns are dealt with as quickly and effectively as possible.

If you have any comments or complaints about the sale and promotion of the Bupa Malta plan, then you should write to:

The Branch Manager
Bupa Malta
GlobalCapital Health Insurance Agency Ltd
Testaferrata Street
Ta’ Xbiex XBX 1403

If you have comments or complaints about your Bupa Malta cover, the way it has been administered or the way a claim has been adjudicated, then you should contact our Call Centre on 21 342 342.

Taking it further

In the rare event that we cannot settle a complaint regarding your Bupa Malta plan, you may be able to refer your complaint to:

Office of the Arbiter for Financial Services
1st Floor, St Calcedonius Square
Floriana FRN 1530

Telephone No: +356 21 249 245 (Freephone: 8007 2366)



Talk to us about your options


Call us today on: 21 342 342

We are here for you Monday to Friday 8am to 5pm.

Get in touch via email

Contact our client assistance team with your query or request a callback from one of our health insurance specialists.

GlobalCapital Health Insurance Agency Limited acts as an insurance agent and is regulated by the Malta Financial Services Authority (MFSA). Registered address: GlobalCapital Health Insurance Agency Limited, Testaferrata Street, Ta’ Xbiex XBX 1403, Malta.

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© 2019 Bupa Malta / GlobalCapital Health Insurance Agency Ltd