We will pay for reasonable and customary costs. This means that the costs charged by your treatment provider should not be more than they would normally charge and be representative of charges by other treatment providers in the same country.
We reimburse surgeons, physicians and anaesthetists the amounts usually charged for treatment in Malta or in line with Bupa’s equivalent schedules in the country of treatment and / or reasonable and customary charges whichever is the lower. These fees are available on our website www.bupa.com.mt. Charges in excess of published guidelines or reasonable and customary costs may not be paid.