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Bupa Malta is committed to constantly keep improving the levels of service and peace of mind we offer to all our customers. In order to help us accomplish this goal and benefit directly we need to ask you for a couple of minutes of your time to complete this form. You may choose to submit the questionnaire anonymously, but by entering your contact details below our Customer Experience team will be able to address your comments and feedback directly and provide any additional assistance required.

Data submitted is retained solely by Bupa Malta and associated companies and will not be used for promotional or marketing purposes.

Your Details (optional)

Name and Surname
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Email Address
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Customer Experience

How would you rate the following, with 0 being lowest and 5 highest?
Ease of contacting our claims team(*)
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Levels of customer assistance experienced(*)
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How Competent were our staff members?(*)
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How satisfied were you with the claims processing time?(*)
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Claims Process

What was your experience when claiming your medical expenses?
Did you encounter any problems when opening a claim?(*)
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How simple was it to open a claim?(*)
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Optional Comments
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Payment Terms and Premiums

Which of the following would be applicable to you, if any, to ease payment terms and reduce your premiums?
Would you be willing to pay an excess amount per claim?(*)
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Would you consider limiting your plan to cover only day care and in-patient treatment?(*)
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Would you be interested in monthly or quarterly payments, instead of a single annual sum?(*)
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Other Suggestions
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Your Opinion Matters

We'd love to hear what your experience and perception of our service is and any feedback you may wish to provide.
How dependable and trustworthy would you rate Bupa Malta's offering as being?(*)
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How would you rate our staff's commitment to assist you?(*)
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How likely are you to recommend our services to relatives and friends?(*)
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Have you ever recommended our services?(*)
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Your comments (optional)

Enter any additional comments, feedback or experiences you feel may assist us in directly improving our levels of service and your ongoing care
Your Comments
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Security Code(*)
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Talk to us about your options


Call us today on: 21 342 342

We are here for you Monday to Friday 8am to 5pm.

Get in touch via email

Contact our client assistance team with your query or request a callback from one of our health insurance specialists.

LifeStar Health Limited acts as an insurance agent for Bupa Global Designated Activity Company (Bupa Global DAC), which has passported its services through the European Passport Rights for Insurance and Reinsurance Undertakings. LifeStar Health Limited is enrolledid as an insurance agent under the Insurance Distribution Act, Cap 487 of the Laws of Malta and is regulated by the Malta Financial Services Authority of Notabile Road, Attard BKR 3000, Malta and subject to limited regulation by the Central Bank of Ireland.


© 2020 Bupa Malta / LifeStar Health Limited